Friends and Family Requirements

TDCJ Allows Calls to Post-Paid (no pre-paid) Cell Phones in addition to traditional landline phones.

TDCJ Requirements

To receive calls from an inmate at TDCJ your phone number must be registered with TDCJ. The name you register with must be the same name that is listed on your Driver’s license or state ID. To receive calls:

To receive calls:

1. Your phone number must be successfully registered and validated at TDCJ before calls are allowed. Note that TDCJ does not currently allow you to register with an international identification ID number or register an international phone number
2. You must setup a TDCJ AdvanceConnect prepaid account to pay for Securus calling services.
3. You must answer the phone and press 1 to accept the call. The phone system does not allow inmates to leave a voice message. Below are a few important things to note when making calls with an inmate at a TDCJ facility:
• All calls, except to the inmate’s Attorney of Record, are subject to monitoring and recording.
• Calls may be up to 30 minutes. You will hear a warning message one minute before being disconnected.
• Inmates have unlimited monthly minutes. However, not all inmate classifications are permitted to place calls.
• Inmates can normally make calls from 7:00 AM – 12:00 AM (or as directed by TDCJ). Note that TDCJ units occasionally take the inmate phone system offline for security reasons.

Answering A Call

Calls from TDCJ are announced by a computerized voice. It will tell you if the call is collect (you pay for it) or if the call is free (the inmate pays for it). You must accept the call by pressing 1 before talking to the inmate.

Avoid Being Disconnected

The inmate telephones have safety features that may disconnect your call if the system detects a security policy violation. To avoid being disconnected:

DO NOT:

• Transfer the call
• Use call waiting
• Put the call on hold
• Press any button on the key pad
• Use call forwarding
• Conference another person on the phone (make it a 3-way call)

Securus offers two types of accounts to ensure you can receive phone calls from TDCJ inmates.

AdvanceConnect (A Family & Friends Prepaid Account)

An AdvanceConnect prepaid account ensures you are always ready to receive calls. Since you pay before being called, there is never a disruption in service as long as the account has funds available. You can add multiple TDCJ registered phone numbers to this account and your inmate can call any of these numbers as long as there is a sufficient balance to pay for the call. You can manage your account online or by using your Securus Mobile App to add phone numbers, setup automatic payment options and perform other account management functions.

Securus Debit Account

This account is the inmate’s Securus account that they use to pay for their own calls or other available Securus services like eMessaging, and tablet content (movies, games, music). You can deposit money directly into an inmate’s Debit account. You do not need to be on the inmate’s Visitor List to make a deposit. Note that funds placed in an inmate’s account become the property of the inmate. Friends and family members will not be able to request refunds from these accounts. Go to https://securustech.net/phone-products/index.html to find your inmate and add funds to their Securus Debit account.

To look up the phone calling rates click here

Securus is pleased to announce Securus Video Connect® at select facilities. You can begin to register and schedule video visitation for the sites below. Inmates are limited to one video visitation session per month.

Date*	Offender Site
8/17/2020	Jester III – Richmond
8/17/2020	Hutchins State Jail – Dallas
8/17/2020	Montford – Lubbock
8/17/2020	Travis County State Jail – Austin
8/17/2020	Sanchez State Jail – El Paso
8/17/2020	Clements – Amarillo
8/17/2020	Connally – Kenedy
8/17/2020	Crain – Gatesville
8/17/2020	Stiles – Beaumont
8/17/2020	Michael – Tennessee Colony
8/17/2020	Wynne – Huntsville
10/3/2020	Garza West – Beeville
9/8/2021	McConnell – Beeville

**Please note, only the inmate sites listed above are eligible for video communication Ready to get started? Here are the easy steps to sign up for Securus Video Connect: How to create a Securus account Go to https://so.stqlp.org/#/login and click ‘Create an Account’. You’ll be asked to enter your email address and create a password. Next you’ll answer 3 security questions and provide your name, address and phone number. You’ll choose a 4 digit numeric passcode and you are all set. Just sign in at https://so.stqlp.org/#/login using your email address as your user ID and the password you just created. Note you can also download the free Securus app and follow the steps above to create an account. How to sign up for Video Connect Go to https://so.stqlp.org/#/login to sign in then select Video Connect and click Sign Up. Next you’ll be required to submit a photo of your government issued ID and a photo of yourself. These are submitted to TDCJ for approval. Select ‘Texas’ as the state and choose the site where the inmate is housed. You will receive an email to advise you are approved. Once your account is approved you will sign in to request access to communicate with your specific inmate, then schedule your visitation. To check schedules and pricing go to https://so.stqlp.org/#/facilities-and-pricing and enter Texas as the state then select the TDCJ site NOTE – If your inmate’s site is not listed they do not have Securus Video Connect. They may have an onsite tablet visitation service. For questions about this onsite service please contact the unit directly.

Securus is pleased to announce the deployment of the Unity JP6S Loaner Tablet program at all TDCJ facilities. The sites listed below currently offer the free loaner tablets. All TDCJ facilities will receive tablets, timeframes for the remaining sites will be posted here as they become available. When the program launches at each site, every eligible incarcerated individual at that facility will be offered a JP6S device. Participating individuals will retain the tablet for use throughout the duration of their incarceration.

Site	Go Live
ALFRED HUGHES	Live
ALLRED	Live
B MOORE	Live
BELL (CLEVELAND)(GEO)	Live
BETO (Intake)	Live
BILL CLEMENTS	Live
BOYD	Live
BRADSHAW	Live
BRIDGEPORT(GEO)	Live
BYRD (Intake)	Live
C MOORE	Live
CLEMENS	Live
CLEMENS TRUSTY 2	Live
COFFIELD	Live
COLE STATE JAIL	Live
COLEMAN (LOCKHART PRIVATE PRISON) (Female)	Live
COLEMAN (LOCKHART) WORK FACILITY(GEO) (Female)	Live
CONNALLY	Live
COTULLA (Transfer)	Live
CRAIN (Hilltop Subtending) (Female)	Live
DALHART	Live
DANIEL	Live
DIBOLL(CCA)	Live
DOLPH BRISCOE	Live
DOMINGUEZ	Live
DUNCAN	Live
EAST TX TREATMENT FACILITY (M-FM) (Intake/Transfer)	Live
ELLIS	Live
ESTELLE	Live
ESTES	Live
FERGUSON	Live
FORMBY STATE JAIL	Live
FORT STOCKTON (Transfer)	Live
GARZA WEST (Transfer)	Live
GIB LEWIS	Live
GIST STATE JAIL	Live
GLOSSBRENNER	Live
GOODMAN (transfer)	Live
GOREE	Live
HALBERT (Female)	Live
HAMILTON	Live
HENLEY STATE JAIL (Female)	Live
HIGHTOWER	Live
HILLTOP (Female)	Live
HOBBY (Female)	Live
HODGE (Co-located with Skyview)	Live
HOLLIDAY(Intake)	Live
HOSP/GALVESTON	Live
HUNTSVILLE	Live
HUTCHINS	Live
J MIDDLETON (Transfer)	Live
JAMES LYNAUGH	Live
JESTER III	Live
JOHNSTON	Live
JORDAN	Live
KEGANS STATE JAIL	Live
KYLE(MTC)	Live
LEBLANC	Live
LINDSEY(CCA) (Intake/Transfer)	Live
LOPEZ STATE JAIL	Live
LUTHER	Live
LYCHNER STATE JAIL	Live
MAC STRINGFELLOW	Live
MARLIN (Female) (Transfer)	Live
MCCONNELL	Live
MECHLER (TULIA) (Transfer)	Live
MEMORIAL (DARRINGTON)	Live
MICHAEL	Live
MONTFORD / W TX Hospital	Live
MOUNTAINVIEW (Female)	Live
MURRAY (Female)	Live
NEY STATE JAIL	Live
PACK	Live
PLANE STATE JAIL / Santa Maria Baby Bonding	Live
POLUNSKY	Live
POWLEDGE	Live
RAMSEY	Live
ROACH	Live
ROBERTSON	Live
RUDD (Transfer)	TBD
SAN SABA (Female) (Transfer)	Live
SANCHEZ	Live
SANTA MARIA BABY BONDING(PlaneSJ)	Live
SAYLE	Live
SCOTT JIV (JESTER IV) PSYCHIATRIC UNIT	Live
SEGOVIA	TBD
SKYVIEW PSYCHIATRIC UNIT (M-FM)	Live
SMITH	Live
STEVENSON	Live
STILES	Live
TELFORD	Live
TERRELL	Live
THOMAS HAVINS	Live
TORRES	Live
TRAVIS JAIL	Live
VANCE	Live
WAINWRIGHT	Live
WALLACE / San Angleo WC	Live
WHEELER STATE JAIL	Live
WILLACY COUNTY(CCA)	Live
WOODMAN STATE JAIL (Female) (Intake)	Live
WYNNE	Live
YOUNG MEDICAL FACILITY (Female)	Live

The Unity Tablet is a secure, corrections-grade, multi-purpose communications device specifically designed for incarcerated individuals within a jail or prison. The Unity Tablet hosts a variety of applications for education to assist with rehabilitation, communication with family and friends, entertainment, and job placement. Thousands across the United States are currently using this tablet program. The Unity Tablet focuses on proactive and constructive ways to prepare incarcerated individuals for successful reentry into society.

Benefits for your loved ones:

• The loaner tablets are FREE to eligible inmates for the duration of this stay
• Communicate with family and friends
• Have privacy from others during phone calls
• Idle time is turned into something positive and productive
• Search for employment prior to release
• Reduce levels of stress
• Use up-to-date technology
• Utilize educational resources
• Self-help opportunities such as mental health and addiction recovery
• Access religious books and other resources

Previously known as the ‘Offender Debit’ account, the Securus Debit account replaces it and offers much more to the inmate. In addition to a prepaid account for phone calls to numbers they choose, this account now can pay for;

• eMessaging stamps
• Tablet accessories
• Premium media subscriptions

This account is owned by the inmate but you can make deposits to help them fund these communication and entertainment services. NOTE – THIS IS NOT A TDCJ COMMISSARY ACCOUNT.

The Securus App

The Securus App is the easiest way to manage your TDCJ/Securus accounts and it’s free. You can create your online account and add services such as eMessaging and Securus Video Connect as well as prepay for AdvanceConnect calls. You can make a deposit into their Securus Debit account to help them pay for messaging and tablet entertainment where available.

Using the app is the best experience for sending and receiving eMessages, sending eCards and photos. It is also the only way to send Snap n’ Send, the single photo you can share without a message, sort of like Instagram. Credit and Debit cards are accepted.

The Securus Website

The website is at www.securustech.net and is also a convenient way to create your online account, use eMessaging and VideoConnect and make deposits into AdvanceConnect or Securus Debit. Credit and Debit cards are accepted.

Call

Call us at 972-734-1111 or 1-800-844-6591. Credit and Debit cards are accepted.

US Mail

DirectBill and AdvanceConnect Prepaid Account payments:

Securus
P.O. Box 650757
Dallas, TX 75265-0757

Make the payment to Securus Technologies and include your account number and phone number.

Securus Debit

Complete the remittance form below, print and mail to:
Securus Debit
P.O. Box 975420
Dallas, TX 75397-5420

*processing fees apply

You may also make a payment using:

• Western Union® www.westernunion.com
• MoneyGram www.moneygram.com

For questions about the transition of calling accounts from DirectBill to AdvanceConnect click here

For all FAQ’s please visit the new Help Center https://securushelp.com/topics/texas-department-of-criminal-justice/