An AdvanceConnect™ account is a friend & family-owned prepaid calling account that allows you to
receive collect calls from an incarcerated individuals and have the charges deducted automatically from
your prepaid account. Securus’ prepaid AdvanceConnect account puts you in control of your spending and
ensures you can receive calls from correctional facilities.
This account offers you the following benefits:
The maximum funding amount is up to $50.00 per transaction.
You are able to receive calls from an incarcerated individual as long as funds are available in your
You can add multiple phone numbers to your account so your loved one can reach your home phone, work
phone, cell phone, other relatives, neighbors, friends, etc.
Calls will connect to cell phones (subject to facility restrictions).
You have 24/7/365 access to your account on our website or by contacting us via phone.
Waiting for a phone call from an incarcerated individual to share important news can be hard, but with
Inbound Connect, you can proactively reach out and connect in real time. Inbound Connect is a
feature of AdvanceConnect that allows you to connect using your Securus mobile app. There is no cost to sign
Go to your AdvanceConnect account on the Securus app on your smartphone and select ‘Inbound
Add your loved one as a contact
When you start a connection, your loved one will receive a real time notification on their personal
Note: Inbound Connect feature availability may vary by agency. Standard call rates, taxes, and fees
apply. Real time notifications are provided only on Personal Tablets.